How do I request a refund for a SvgTrace web subscription?

Email refunds@svgtrace.com from the email address on your account. Include the product, charge date, amount, and reason for the request. Eligible web purchases made within 30 days can be reviewed for a refund.

How do I get a refund for a SvgTrace App Store (iOS) purchase?

Apple handles all App Store refunds. Go to reportaproblem.apple.com, sign in with the Apple ID you used to subscribe, find your SvgTrace purchase, and request a refund. SvgTrace cannot issue refunds for App Store transactions.

What is SvgTrace's refund policy?

Eligible SvgTrace web purchases can be reviewed when requested within 30 days of the charge. We verify the account, exact purchase, payment channel, and prior refund history before approval. App Store purchases follow Apple's policy and are handled at reportaproblem.apple.com.

How long does a SvgTrace refund take?

We usually review web requests within one business day. If approved and processed, the refund typically appears within 5–10 business days depending on the bank or card issuer. App Store timing is controlled by Apple.

Do I need to cancel my subscription before I request a refund?

No. If a full subscription refund is approved, we also end the related subscription and access. If you only want to stop renewal and keep access through the paid period, follow the steps at svgtrace.com/how-to-cancel instead.

Request a refund

If you want us to review a charge, the steps depend on whether you purchased on the web or through the iPhone App Store.

30-day request window Available for eligible web purchases.

Account review We verify the exact product and charge.

Clear outcome We'll email you after the review.

Web subscription refund pro.svgtrace.com

If you signed up at pro.svgtrace.com, email our refunds team from the address on your account. We usually review requests within one business day.

Email refunds@svgtrace.com

Please include:

The product: SvgTrace, EmbroideryTrace, or FontTrace
The email address on the account
The date of the charge
The amount charged
A short reason for the request

Heads up: Requests must be made within 30 days of the charge. We verify the account, exact purchase, payment channel, and refund history before approval. A full refund ends the subscription or access tied to that purchase immediately.

iPhone / iPad refund App Store

If you subscribed inside the SvgTrace iPhone app, Apple manages billing and refunds — SvgTrace can't issue refunds for App Store purchases. You can submit a request on iPhone, iPad, or in any web browser.

Go to reportaproblem.apple.com.
Sign in with the Apple ID you used to subscribe.
Tap or click "I'd like to", then choose "Request a refund".
Pick a reason, then tap Next.
Select your SvgTrace subscription or charge, then tap Submit.

Timing: Apple reviews each request individually. Outcomes and timing depend on Apple's policy and your region. SvgTrace can help you locate your purchase details if you can't find them — email support@svgtrace.com.

Frequently asked questions

How long does a refund take?

We usually review web requests within one business day. If a refund is approved and processed, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. For App Store refunds, timing is controlled by Apple.

Do I need to cancel before I request a refund?

No. If a full subscription refund is approved, we also end the related subscription and access immediately. If you only want to stop renewal and keep access through your paid period, follow the steps at svgtrace.com/how-to-cancel.

I was charged unexpectedly — can I get a refund?

A web charge made within the last 30 days may be eligible after we verify the account and exact purchase. Email refunds@svgtrace.com. For App Store purchases, use reportaproblem.apple.com.

I bought credits. Do I need to cancel them?

No. FontTrace and email-conversion credit packs are one-time purchases, not subscriptions, and do not renew. Unused credits remain available. If you want us to review the purchase, email refunds@svgtrace.com with the product, account email, charge date, amount, and reason.

I don't recognize a charge from SvgTrace — what should I do?

Charges from us typically appear as SVGTRACE or SvgTrace Pro (web), or APPLE.COM/BILL / iTunes (App Store). If you're not sure the charge is from us, email support@svgtrace.com with the date and last 4 digits of the card and we'll check.

My refund request was denied or I haven't heard back — what now?

For web refunds, reply to your original email or send a new one to refunds@svgtrace.com. For App Store refunds, Apple controls the review and outcome; follow the status instructions from Apple or contact Apple Support.