Request a refund

We want you to love SvgTrace. If you're not happy with your Pro subscription, here's how to get your money back — the steps depend on whether you signed up on the web or through the iPhone App Store.

30-day guarantee Money back on eligible web purchases.
Reviewed in 24h Web requests handled within one business day.
Cancel included We cancel the subscription as part of the refund.

Web subscription refund pro.svgtrace.com

If you signed up at pro.svgtrace.com, email our refunds team and we'll take care of the rest. Most refunds are processed within 24 hours.

Please include:
  • The email address on your SvgTrace account
  • The date of the charge
  • The amount charged
  • (Optional) A short reason — it helps us improve the product
Heads up: Refunds are eligible within 30 days of your most recent charge. When we process the refund we'll also cancel the subscription so you won't be charged again.

iPhone / iPad refund App Store

If you subscribed inside the SvgTrace iPhone app, Apple manages billing and refunds — SvgTrace can't issue refunds for App Store purchases. Apple's process is quick and works on iPhone, iPad, or in any web browser.

  1. Go to reportaproblem.apple.com.
  2. Sign in with the Apple ID you used to subscribe.
  3. Tap or click "I'd like to", then choose "Request a refund".
  4. Pick a reason, then tap Next.
  5. Select your SvgTrace subscription or charge, then tap Submit.
Timing: Apple reviews each request individually. Outcomes and timing depend on Apple's policy and your region. SvgTrace can help you locate your purchase details if you can't find them — email support@svgtrace.com.

Frequently asked questions

How long does a refund take?

For web refunds, we process eligible requests within 24 hours of receiving your email. The refund typically appears on your statement within 5–10 business days, depending on your bank or card issuer. For App Store refunds, timing is controlled by Apple.

Do I need to cancel before I request a refund?

No — when we process your refund we cancel the subscription as part of it. If you'd rather cancel yourself first, the steps are at svgtrace.com/how-to-cancel.

I was charged after my free trial — can I get a refund?

Yes. If you forgot to cancel before your 7-day trial ended and you're within 30 days of the charge, email refunds@svgtrace.com (web purchases) or use reportaproblem.apple.com (App Store purchases).

I don't recognize a charge from SvgTrace — what should I do?

Charges from us typically appear as SVGTRACE or SvgTrace Pro (web), or APPLE.COM/BILL / iTunes (App Store). If you're not sure the charge is from us, email support@svgtrace.com with the date and last 4 digits of the card and we'll check.

My refund request was denied or I haven't heard back — what now?

For web refunds, reply to your original email or send a new one to refunds@svgtrace.com and we'll personally follow up. For App Store refunds, Apple's decision is final — but you can re-submit if your situation changes (for example, if the subscription was unauthorized).