Get in touch
We're here to help with SvgTrace, EmbroideryTrace, and FontTrace.
Email support
Include the product name and the email used on your account. For file issues, attach the original image and a screenshot.
Cancel a subscription
Step-by-step instructions for cancelling on the web, iOS, or Android, plus what happens to your remaining access.
Request a refund
What we can refund, the information we need to review a request, and how purchases made in the app stores are handled.